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Web Hosting FAQ'S. (Frequently Asked Questions) PDF Print E-mail
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Sunday, 17 December 2006

Here are some frequently asked questions, with answers about web hosting with Calibrated.


New Customers   

What is hosting?

  • Hosting means that you found a home for your Web site on our Web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines.
  • We can also help you register your U.S. Domain Name, which becomes your unique Web address. Having your own Domain Name suggests you have your own Web space, and since email can be addressed to your domain (e.g. www.yourname.com), you will not have to announce a new email address if you change Internet providers.

I have never had a website before, how do I get started?

  • Register your domain name.

  • Sign up for a hosting account.

  • Build your website using any or our Open Source software solutions of your choice or use our Pro-Package for complete control over your Virtual-Server.

Do you register domain names?

  • Yes, We can register any site ending with the following.
  • .com  .net  .org  .biz  .info  .us

I already have a website and a domain name, how do I transfer it over?

  • There is no charge to setup your website with us. You just follow the steps below:
  • Sign up for a hosting account.

  • Provide us a copy of your domain registry and DNS settings and email accounts.

  • We will take care of the rest.

  • Pro-Package hosting  allows you to have full control all these functions from your Virtual Server control panel.

Why does your service cost less?  What is the catch?

  • Calibrated hosting leases several powerful dedicated web servers that are part of a larger network owned by NetTuner Corp. We have access to the resources of a much more powerful network storage provider, and top notch facility with a full time professional staff at a fraction of the cost of purchasing and staffing our own systems. This partnership allows us to provide you with a series of our own specialty hosting solutions built on top of the excellent service provided by NetTuner Corp. We can then pass the savings to you and still offer you a high quality hosting solution designed to meet our customers needs.

Who owns the content of my website?

  • You always do. We do not claim any copyright or ownership of your website.

Do I have to use your shopping cart solution to host with you?

  • Yes, and No...If you chose the basic, or basic+ e-commerce package from us than yes we offer only the 2 powerful solutions as part of those packages. However if you choose the Pro-Package hosting than you can use any web commerce solution you wish.

I paid for the whole year of hosting, what happens if I cancel in 6 months?

  • You will receive a refund for the remaining 6 months or whatever time you have not used.

Will you still be here a year from now?

  • Yes, since most of our dedicated server space is used for internal business that we require for daily operations you can be rest assured that these services will be available. In fact in the last 3 years Calibrated has doubled the size of its online server operations and will continue to expand in size.

Can I host multiple websites on one account?

  • Yes, depending on the package you select you can host multiple websites on an a single Hosting account. We use domain pointing to let you use your current web hosting resources for additional websites.
  • These additional websites can have their own distinct content, and domain name (i.e. www.newwebsite.com). They will share the same disk storage space, and bandwidth transfer of the main hosting account, as well as emails.
  • The Mini, and Basic Hosting packages are limited to 1 website under the service plan. The E-Commerce Pro package would allow you to have up to 30 distinct websites.

How long after I sign up will I be able to access my website?

  • Usually within 24 hrs of signing up you will receive a welcome email with all the information you need to start building your website. Just use the links that are given in the welcome email to access your site and view it on the web. The URL, or proper domain name name can take up to 48 hours to propagate to all DNS (domain name servers) When your domain name 'propagates' then you can start using your domain name.


Do I have unlimited access to update my pages?
  • Yes. You can edit your website any time day or night 24~7~365 days a year.

Can I run adult content Web sites on your server?

  • We are against censorship, so as long as your content is legal, it can be hosted with us. If we receive a complaint about the content of a customer's website, that content must be proven to be illegal in the United States by the complainant in order for us to take any adverse action.

    Existing Customers



Will my domain registration be automatically renewed?

  • No. Domain registration and web hosting are completely separate functions, and should be treated as such. A separate invoice will be sent at least 30 days prior to each domain's expiration date at which time that domain should be renewed to avoid being released for public registration.

Why does my site takes too long to load?

  • You may have missing or very large image files. Try to avoid using images that are more than 15 KB in size, as they will impact the loading speed of your site significantly.

  • There may be something wrong with your ISP or modem. Try to access other sites to make sure this is not the case prior to contacting us for support.

Why do e-mail messages I send out to people bounce back to me?

  • There are many reasons this can happen, but e-mail "bounces" back to the sender usually under 3 conditions:
    1. The domain of the recipient's e-mail address does not exist.
    2. The e-mail address of the recipient no longer exists.
    3. The server of the recipient's domain was not reachable for a long period of time.

What is the difference between an e-mail forwarder and an auto responder?

  • An e-mail forwarder is a special type of e-mail account which simply forwards all e-mail sent to a particular e-mail address @yourdomain.com to a specific POP3 e-mail account. An e-mail auto responder does not have a forwarding function, but instead grabs the sender's e-mail address on all incoming e-mail and automatically responds to the e-mail with a pre-configured message.


















Last Updated ( Monday, 31 December 2007 )
 

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